https://megandemit.com/home daily 1.0 2025-07-27 https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/75c1b674-1cc6-457e-8c17-f2435a321f7a/20200905-2020.9.5+%282%29.jpg Home - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/658a3983-3587-4c80-ad5c-b40d19a34b6e/city+of+boston+design+system.png https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/3f0be9d5-018a-4f47-abbc-e29dced09235/coa+x+irs.png https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/fad7dbe1-0b00-4d9d-afcc-cfc7ad0e4ddb/casper.png https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/863e6298-9a20-42a8-9c50-86e7fbe77382/link+health.png https://megandemit.com/migrainebuddy daily 0.75 2025-08-25 https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1d288c0c-71ce-4f18-b544-c67f407b3d23/migraine+buddy.png Migraine Buddy Redesign - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1616349970401-2GZ8JER36V6Z72E03O4P/image-asset.png Migraine Buddy Redesign Current interface https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1616350400694-Z108GY29QSHGU0DWTRSI/Sprint+Map Migraine Buddy Redesign This map shows all the groups of people that interact with the app, directly or indirectly. This was where I refined the goal: for Migraine Buddy to help migraine sufferers feel better. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1616351596863-AULOXKG53RSS95OSRW4G/Screen+Shot+2021-03-21+at+11.26.48+AM.png Migraine Buddy Redesign I refined some of the Crazy 8 ideas here, focusing on categorizing and presenting different types of content in more user friendly ways. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1616351567161-ZA4EV3WSJPKSBH8RVWVE/Crazy+8+Sketch.png Migraine Buddy Redesign I did some Crazy 8 sketches to explore a myriad of potential design solutions based on user feedback about their core challenges. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1633206377862-7K4RPRLP7XIQ32M0DD1O/migraine+buddy+sprint+map+-+user+flow+old.jpg Migraine Buddy Redesign - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1633205276686-03HXLNDF64LL67I7ANMZ/migraine+buddy+sprint+map+-+user+flow+new.jpg Migraine Buddy Redesign https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1616352458077-G3728OY1VD4974XU9E8G/storyboard.jpg Migraine Buddy Redesign https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1616353249815-3ZH0QUVZJ216FYPAPACG/Mood+Board Migraine Buddy Redesign Mood board inspiration for the color theme https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1633070222390-CDENRWOZ3NPM7JJ49CCZ/brand.png Migraine Buddy Redesign https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1616354548780-74D4Q47AQAM6P7S6DULJ/Screen+Shot+2021-03-21+at+12.09.18+PM.png Migraine Buddy Redesign Due to the pandemic, I conducted user tests on Zoom (photo used with user permission). The screenshots here show an older version of the prototype. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1633069097447-93QNSHZ4XQQ1VXSKNQ7L/profile.png Migraine Buddy Redesign I built out a Profile page incorporating content suggestions from users (current screen on left). https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1633158398348-H98RSXPLR8GN2WOQXCKZ/migraine.png Migraine Buddy Redesign The redesigned headache recording screens consolidate 17 symptom tracking categories into 7. Users can choose where to begin tracking symptoms and skip steps if they choose, rather than following a prescribed flow (current screen on left). https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1633069396621-YUNA3SUNQR4T114PCKT1/quick+record.png Migraine Buddy Redesign The redesigned home screen establishes consistent navigation and places key features front and center (current screen on left). 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https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/17797c19-ad87-4568-9a0a-62a45cf41c9c/2019_clay_scallopbowl1.jpg Art https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/9605aa5a-0015-4e92-a3f1-3b0eda98fcee/2019_clay_phoenixvase1.jpg Art https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/41ac9e84-25e3-44ab-9ffc-0cebb51b7a01/2019_clay_spoonrests1.jpg Art https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/613fa7c2-c083-4673-ae7d-12b2a9b82537/Photo+Nov+20%2C+2+05+25+PM.jpg Art https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/6adf2b8e-7963-4c97-bf20-9f35c894cbb0/2019_clay_two-tonepitcher3.jpg Art https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/414c04a4-1dac-40bb-a495-24b6476de8f2/2019_clay_zippermug2.jpg Art https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/afb328f2-24aa-49df-a47b-4154741cf1fc/Photo+Nov+28%2C+7+31+21+PM.jpg Art https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/79ec06fb-b6c4-4088-9314-5c843589b8a9/Photo+Mar+01%2C+11+24+54+AM.jpg Art https://megandemit.com/boston daily 0.75 2025-08-25 https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/2141fbbd-9856-41d2-a9ac-7b030abfb6e7/city+of+boston+design+system.png City of Boston Design System - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1633374185863-BQXJFIELVQFKHYXGDDKG/boston.gov+old.png City of Boston Design System - Make it stand out Home page from December 27, 2015 https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1633374205291-UYG7BBXT0J78BOC12UE3/boston.gov+new.png City of Boston Design System - Make it stand out Home page from October 4, 2021 https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1628476308700-MHUU4ZRQEGFHNHRQ5ZPJ/colors.png City of Boston Design System - Make it stand out Sample of the colors from the City of Boston design file. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1633322877789-L5RVIYU2320LQYODR80W/document+assets+in+XD.png City of Boston Design System - Make it stand out I worked with one other designer on this project, and I managed the main City of Boston design file, pictured here. These are some of the assets and components from the file I worked from. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1633323046035-MKIXEDTY153O10FYMV9Z/adobe+assets+for+website.png City of Boston Design System - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1627948292611-TDC0Z2JR7JNZ4HYLAYOU/notes+for+case+study+page+1.jpg City of Boston Design System - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1627948320642-NN8WJN6BL7FSNHT1M63C/notes+for+case+study+page+2.jpg City of Boston Design System - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1628118832603-88DBRW7SSJEZDUXIXPKJ/zh+welcome.png City of Boston Design System - Make it stand out Landing page https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1633313560479-A7EI72MBV4DWPKTCK132/welcome+page.png City of Boston Design System - Make it stand out Welcome page https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1628118875130-G880U8IBI4UTWJJL1QQ4/zh+colors.png City of Boston Design System - Make it stand out Page from the Style Guide: Primary Colors https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1628118991453-HQZ99RD4V9H4ZIIKLIMK/zh+component+library.png City of Boston Design System - Make it stand out Component Library Landing Page https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1633313777889-F0F5D6GKE2M1JKTSQOWY/Screen+Shot+2021-10-03+at+7.15.43+PM.png City of Boston Design System - Make it stand out This is a page from the Component Library (Iconography). Designers or developers can download assets (.PNG or .SVG files) directly from ZeroHeight. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1627948409910-C3LHJZM95G79FCTLLHAI/notes+for+case+study+page+3.jpg City of Boston Design System - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1633313648799-12HAWXFRXNO2HQ36HKDQ/Screen+Shot+2021-10-03+at+7.13.10+PM.png City of Boston Design System - Make it stand out Support page https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1633324135790-DEZQBY0PWVG20GZZJTON/download_asset+options.png City of Boston Design System - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1627948563546-UQZSXXPOQW19EYZQNZUA/notes+for+case+study+page+4.jpg City of Boston Design System - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1633387294233-SH59KR2F2D3ZSMTZF5BZ/Screen+Shot+2021-10-04+at+3.17.11+PM.png City of Boston Design System - Make it stand out The naming conventions page from the support guide https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1633325113388-L7XF4775GSW4NDTJ5BHJ/Screen+Shot+2021-08-17+at+4.57.08+PM.png City of Boston Design System - Make it stand out We sent out a survey to the Digital Team via Slack. https://megandemit.com/balance daily 0.75 2025-08-25 https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/3909fd1e-e284-43ff-ae15-43e6e601a2c6/balance.png Balance - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1632814399395-8WYHKRZYSUEPDLSXVNBA/persona2.png Balance - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1632814564847-8F9BQ0ZIQNSXFT3R7DL0/storyboard+persona+1.png Balance - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1632814594371-Y4AYG1CX0MN8IWQK3KLI/storyboard+persona+2.png Balance - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1632814444614-377RJ7I4ACQX3NJZHJTW/persona3.png Balance - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1632814373883-FU1VUN105QX0G8YS0VRO/persona1.png Balance - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1632814737250-N9WG0I0CCR18QOXEN1PM/lofi3.png Balance Browser extension pop-up screens: Link Accounts and Work Boundaries screens https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1632815051965-XDIQQUD5JBTNK0PA4YO0/lofi4.png Balance - Make it stand out Browser extension pop-up screens: Break Reminders and Blocked Sites https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1632814819698-3D2ZU3W1589GWY41IXCV/lofi5.png Balance - Make it stand out Browser extension pop-up screen: Goal Setting https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1632814866468-8CSQDANAZRTAVDBMVW6T/lofi1.png Balance - Make it stand out Mobile Login and Preferences screens https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1632814989115-II3IPMAFNZKSDCCNFLA9/lofi2.png Balance - Make it stand out Browser extension pop-up screens: Login and Preferences https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1632815215582-3NJEI48JVSVK287YI3YY/wireflow2.jpg Balance https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1632815379520-UCMK55CRCWZ799FGB6FQ/brand+assets.png Balance Mood board inspiration for the color theme https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1634410947737-R367HNMN0VR4WVMGE9XW/time+boundaries.png Balance Time Boundaries allows users to set regular work hours, extended time away from the office/workplace, and send auto-replies from their email accounts when they are not working. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1634497684292-GCOMFPEFDJSS8BULBAWB/preferences.png Balance - Make it stand out This page in the browser is where users set up all preferences. Users can change limited preferences using the mobile app. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1632815940677-8ULTRY85RMSJS5LMGF6C/all+plugins.png Balance All web extension interfaces, accessible from the browser extension bar while users are on other sites. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1634411255626-VG8OXA4E2ODNL20LDJT3/break+reminders.png Balance - Make it stand out Users can set break reminders for themselves throughout the day, and they will be reminded through the browser extension when to take their break and how much time they have left when they’re taking a break. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1634412412796-L7G5DS2GNF3Q2TAWLKF0/add2.png Balance - Make it stand out Users can link multiple email accounts and calendars. This will allow them to manage auto-replies from linked email accounts and manage time from linked calendars. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1634497557251-T4QBERAIPUNZ17C9SQUO/main+plugin+open+1.png Balance - Make it stand out This is the extension accessed from the browser extension bar. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1634411345023-B7KAO75M741B7CFWSI1Z/nutrition.png Balance - Make it stand out Users can set simple goals for themselves—our prompts are focused on general wellness and promoting work-life balance. Users can choose one of the pre-generated goals or write their own, and set a reminder to hold themselves accountable to achieving the goal. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1632859564265-HUUUKHJACXYICAFTONKX/mobile+screens.png Balance - Make it stand out Mobile screens https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1634425132211-BY1RVN4XPHKECI2KNCWX/Screen+Shot+2021-10-16+at+2.36.52+PM.png Balance - Make it stand out We recorded our findings in Airtable. https://megandemit.com/link daily 0.75 2025-08-25 https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/3a743c4a-06bd-47b3-934f-c19d7b97e8f4/link+health.png Link Health - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1637015557366-627MQOGAKIU7O4RRLOK2/megan+thesis+board+-+interview+notes+%281%29.jpg Link Health - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1637300878959-NBGIQBAIXM821CTC8LUE/storyboard.png Link Health - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1636341921341-SWY3PPPHVDK4JQFL3PPK/user+persona_caresse.png Link Health - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1636342139432-RNC6JAKW26PD25AJHNOQ/user+persona_amina.png Link Health - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1637300951781-TGVFMAC5CYCTH2N3DQN1/user+journey+map.png Link Health - Make it stand out Although there are 3 personas, they all share essentially the same journey through the main task: creating a Link dashboard. Their thoughts, actions, feelings, and challenges are all relatively the same, although their individual experiences with customizing their dashboard—and their goals for using it—will be slightly different. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1636342101505-EIX1919FGSNKR0RT1HEW/user+persona_austin.png Link Health - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1637301283388-FL3RAMXWZ3SV10UWQ2OV/link+health+sketches+page+2.jpg Link Health - Make it stand out Original concept for the dashboard. I also began planning out what was going to be tracked on each page in the subcategories, based on what users were mentioning in interviews. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1637301162457-NL0D1HVXJ3JSJJAQYOB9/link+health+sketches+page+1.jpg Link Health - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1637301349891-8KKGXIDE3R4TP2LAW7M0/link+health+sketches+page+3.jpg Link Health - Make it stand out Example of what a page would look like when a user clicks into a category from the dashboard and edits a page. I was beginning to think about the mechanics of the pages more at this stage. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1638332334088-72ITGSEM9W1MPT8EESOB/brand.png Link Health - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/7c0ff5d9-d6dd-4f8c-8e10-b0ce2a3b4471/user+flow+1.jpg Link Health - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/11a067d3-aa86-420e-a032-592c8f9b5819/user+flow+2.jpg Link Health - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/cb844085-fd76-44f8-a952-7ce84e1b3313/user+flow+3.jpg Link Health - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1c6a1346-f366-4abc-b0b4-d2de44e16ad4/user+flow+4.jpg Link Health - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1637017775566-LMRE4W9SK13IVKLTFCO7/usability+testing+notes.png Link Health - Make it stand out I organized my notes from usability testing in Notion. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1637726275071-PS3KJ29HZH3YS672VZ9J/usability+test+notes+round+2+1.png Link Health - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1638332756552-7577ACU7141W4XGK8ERK/dashboard+onboarding+1.png Link Health - Make it stand out Once their account is created, users are prompted to follow an optional onboarding flow that gives a brief overview of basic features. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1638332985808-8J0E41G9CMQWQZ2E1EDD/account+onboarding+5.png Link Health - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1638333030587-2F9MJ6YL5G58738LQHLY/account+onboarding+6.png Link Health - Make it stand out Users complete a 3-screen required onboarding that asks what they’d like to be called and preferences to set up their dashboard. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1638333409695-MF9UHYL8PNQRCEWL6NHM/family+history.png Link Health - Make it stand out Some interviewees reported that tracking family history is important to understanding and managing their condition(s). Almost all modules have the option to modify the column display, so if a user wants to disable a column of text they don’t use, they are able to do so under the module’s settings. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1638333168940-22VJP2RAN34DZYDPDS7M/dashboard+onboarding.png Link Health - Make it stand out Blank dashboard before user has added content. The default setting is all health tracking modules are displayed on the dashboard. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1638333344975-DKFBIPXEVF7314WRHVL9/filled+in.png Link Health - Make it stand out Add healthcare providers screen. Users can add content that will autosave in their table. The dropdown menu on each module also shows several options: display options, column options, and sorting, which will bring users to different modals to further customize their experience. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1638333507776-GM3SNTVWVQTEQAATDBMQ/gantt.png Link Health - Make it stand out The health timeline allows users to log events, take notes from appointments, or note any important milestones. It can be viewed as a timeline/Gantt chart (above) or a table. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1638333782468-4UYG92GLMK3F6HZ9R7JP/food+and+water.png Link Health - Make it stand out Lifestyle and diet are very important considerations for several prospective users’ chronic conditions. These tracking metrics are all suggested or requested from interviewees. Data from other apps would be able to be integrated into Link. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1638334114678-NDDLD27GWVTLTWB1ZFI8/upload+screen.png Link Health - Make it stand out Users can upload labwork, imaging, test results, vaccine records, and other documentation here. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1638333608543-DZ180LOWNGMRNNJZBA0H/filled+in.png Link Health - Make it stand out Adding medications. Users have the ability to add different categories of medication: regular, as needed, and former/no longer taking. Many users in testing liked having multiple categories and being able to track medication effectiveness. This screen is also where users can list their pharmacies, and what medications are filled at which pharmacies. This overlay shows how users can sort their table by different column headings. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1638333671053-ABZZIAES7G78EV3ZRYWD/add.png Link Health - Make it stand out Adding a new health condition. When users first join Link, tooltips will guide them through the process of adding new content. There is an option to add an undiagnosed or unconfirmed condition so users can bring up concerns with their doctors. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1638333946519-CKR0RJ1NEYK6XG1OV43W/filled+in.png Link Health - Make it stand out Symptom tracking was one of the most requested features by prospective users. This is an example of a filled in screen with display options shown—this user has symptom tracking displayed only as a Quick View shortcut from their main dashboard, and symptoms automatically added to their health timeline. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1638334292395-G99XYFDT2K9KL80WIG97/my+account.png Link Health - Make it stand out The user’s account page. This is where their email address(es) and pharmacy/ies will display, as well as any linked accounts that they set up in Integrations. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1638334213269-7ZZ91QJERLWJNOJJED4C/filled+in+1.png Link Health - Make it stand out Users can set reminders for taking medication, upcoming appointments, refills, shipments, or they can set a custom reminder. These are able to be sorted, and notifications can be sent by email, calendar or text message. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1638334276633-BWJAF50NZ7KK5UJ6HFSL/settings.png Link Health - Make it stand out In settings, users can modify what they see on their dashboard if they’ve changed their minds since setting up their profile in onboarding. After user feedback, I set defaults for notification preferences. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1638334255000-2J1U01KSC1N21S3YYZMZ/integrations.png Link Health - Make it stand out Integrations with other apps were a highly requested feature by prospective users, so Link would be able to integrate with calendars, patient portals, and other products like pharmacy apps and health tracking apps. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1638334403077-6O2HR40XW6928EH40SO3/instagram+ad+1.png Link Health - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1638334379346-G50Z7RVI15M5629XQBLI/facebook+ad+1.png Link Health - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1637016211277-C87HGU2J9FJDMDK1F2NI/instagram+ad+2.png Link Health - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1637016123576-6DS1TJ6PGSQALFHZQT3H/facebook+ad+3.png Link Health - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1637016423883-N93BCFND33EATVSUELJ4/linkedin+ad+2.png Link Health - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1637016266770-TJMKXRZAZ89MYRUMVTGD/instagram+ad+3.png Link Health - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1638334425802-H0VSIG85IQ0NGXWM17ON/linkedin+ad+1.png Link Health - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1637016095706-BVHOYHHRL2PK1UV4DN9M/facebook+ad+2.png Link Health - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1637016296890-T46YXQJFMMAMA0PVQCNA/linkedin+ad+3.png Link Health - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1638249669427-WN9PT0GR7V0TMGJHEYTC/home+page.png Link Health - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://megandemit.com/explorer daily 0.75 2025-12-29 https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/856233d3-3ca4-42cc-a335-018ab4c9bb2b/casper.png Casper Explorer - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/59a81ff9-8a28-4b6f-b615-fc61d99ab628/block+explorer_validators.png Casper Explorer - Make it stand out Validators table https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/c3bec846-7a7d-4ade-9504-0c4116d73bb3/block+explorer_blocks.png Casper Explorer - Make it stand out Blocks table https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/de685072-7c8f-40f2-9798-afa343512653/block+explorer_block+detail.png Casper Explorer - Make it stand out Blocks screen, detail of a block https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/78dda25c-bce1-49b3-9283-43d3fad140fc/block+explorer+home_main.png Casper Explorer - Make it stand out Home screen https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/3abcf644-7922-4d8a-b476-799f39fd7e55/block+explorer_deploys.png Casper Explorer - Make it stand out Deploys table https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/7e5a2d66-deb2-4102-a367-0d4955ed800c/block+explorer_deploy+detail.png Casper Explorer - Make it stand out Deploys screen, detail of a deploy https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/d894c0f1-c380-4787-a40c-415ed81ac902/dark+mode+web.jpg Casper Explorer - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/3c9c2ec9-7252-4fca-9757-b0014c565041/light+mode+web.jpg Casper Explorer - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://megandemit.com/irs daily 0.75 2025-07-27 https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/5beee6ec-25f4-4c60-bf84-39daa0ed320d/coa+x+irs.png IRS - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/d97f8bc0-3aab-41b4-8a38-bfc14e8c1f47/rtx1eu8v-e1433772512400.jpg IRS - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/d948c8d0-dbf3-483c-9171-289702d6c926/form+8802.png IRS - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/bf5996b0-a219-4027-abc8-f321f0ff702d/current+state.png IRS - Make it stand out This diagram represents the current state of form processing at the IRS. The majority of taxpayers are businesses—this includes anyone who is not an individual (trusts, estates, nonprofit entities, etc.) at around 65%, and the majority of forms are filed by paper mail (around 70%). The remainder are filed by e-fax. Mail processing is fairly straightforward. Forms and checks come via the mail and are processed in an office and entered manually. E-fax forms are entered into EFS, which turns the data into a PDF, then creates an 8802 form within the Pega workflow. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/de97933f-0ee3-43aa-87ae-a2703117ba02/Screenshot+2025-06-01+at+4.17.38%E2%80%AFPM.png IRS - Make it stand out A cleaned-up version of my pen-and-paper diagram to show our stakeholders. This shows how individuals and businesses could file Form 8802 online using existing IRS digital infrastructure—either IOLA or BOLA (Individual Online Account or Business Online Account), which would redirect them to pay their fee using Pay.gov (another existing infrastructure), and the corresponding backend infrastructure of how that data would get stored. If taxpayers chose to continue filing by mail, which the majority of taxpayers do currently, this diagram shows how an updated process would make things more efficient for form processors at the IRS—a scanning process and how that data would be stored digitally, similar to how it would be stored digitally if forms were submitted digitally. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/152e2db2-d3f1-4b7b-bf4e-0b40b31f374b/Screenshot+2025-06-01+at+4.14.34%E2%80%AFPM.png IRS - Make it stand out Depending on the stakeholder group we were presenting to, we swapped out the graphic we used to either present more or less information. This is just a simpler graphic with the same user journey information. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/4d6acd77-90c1-42ff-ae6a-46fbe04fc8d4/Screenshot+2025-06-01+at+4.18.56%E2%80%AFPM.png IRS - Make it stand out A slight update on the previous diagram to simplify the visualization of both the digital and print future state for the U.S. Certs team. This version of the diagram breaks out IOLA and BOLA more clearly and removes extraneous information. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/99035c16-6971-4d90-a3c4-18c1276198c6/my+diagram.jpg IRS - Make it stand out The first sketch I made on my first day on the project—trying to piece together all the components at play with Form 8802—from individual and business taxpayers to the different IRS portals involved in filing tax forms, to the breakdown percentage-wise of how forms are filed and who is filing forms, to how processes *could* take place in a potential future state. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/03c81159-739b-4fb7-98b3-dcf9173d6ed4/Screenshot+2025-06-01+at+4.25.29%E2%80%AFPM.jpg IRS - Make it stand out This version is the most simplified version that shows all parts of the future state process: individual and business taxpayers and the digital and print solution. It isn’t the most detailed, but it shows the most birds-eye overview and is the easiest way to show the broadest group of stakeholders what this project is all about. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/5034a284-9035-4002-8612-bd96ce2dd28b/Screenshot+2025-06-01+at+4.13.01%E2%80%AFPM.png IRS - Make it stand out I made this hybrid user journey diagram to give context to the diagrams mentioned earlier—almost like walking someone through the process if they were completely unfamiliar or just learning about it for the first time. It highlights the points throughout the future state diagram where the user will ideally experience the opposite of a pain point. These sentiments in the blue boxes served as the guiding light for if we were moving in the right direction with our design, and these were informed by conversations we had with U.S. Certs SMEs. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/44ba1fac-ca35-4e26-84b6-ad7509cb8747/Screenshot+2025-06-01+at+4.22.48%E2%80%AFPM.png IRS - Make it stand out A version of the diagram that only shows the digital solution—not the print/scanning solution. This allowed the team to just focus on this, since we were facing challenges with staffing capacity for scanning. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/db6832db-c9cd-4b36-a46d-38acaaed73e8/8802+tax+information_parent+org_no.png IRS - Make it stand out This screen shows an example of an embedded instruction from the Form 8802 instructions that are already IRS.gov. This relates specifically to this part of the form and it is a slightly complicated part of the form where the U.S. Certs team pointed out filers have had trouble, so an easy way for filers to access guidance can be helpful. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/2026569c-2a8d-4143-9ac9-e3cc333fadc8/form+8802.jpg IRS - Make it stand out For comparison, this is the country certificate part of the physical Form 8802. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/0e926c16-7acc-4b5e-88be-3ee59f143b45/8802+foreign+earned+income_yes.png IRS - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/7d4ed902-4c5c-4fd6-ab87-1cafa24c05b5/Screenshot+2025-05-30+at+8.31.06%E2%80%AFPM.png IRS - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/2bf6e1f2-ad9d-46e0-9852-e3f9d8a1170b/8802+tax+information_yes.png IRS - Make it stand out When you read Form 8802, the tax form question appears later in the form than where we placed it in the flow. We decided to move it up because the SMEs we spoke with at U.S. Certs mentioned that for many filing types, especially businesses (who are the majority of the filings), a tax form is both required and missing from the filings they process. This means they need to follow up with filers to hunt down missing documentation, which adds extra time to the processing. While it is not outright required to submit a tax form for every business type in order for their Form 8802 to be processed, in some cases it is, so we tailored each different digital form flow to account for this. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/ad37a957-b1b2-4b41-8aec-264376ce0882/8802+foreign+earned+income__12+months.png IRS - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/f35e0ff6-a46c-4c02-a7b9-715eee582c92/modal.png IRS - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/6a1dbce4-05c1-47f2-a70f-b3b74f1cd7b6/08_8802+BOLA+perjury+statements.png IRS - Make it stand out Three of the 16-page separate instruction document for Form 8802 covers how to write penalties of perjury statements. Filers have to reference these lengthy instructions to accurately fill out this part of the form, and the changes we made to the digital form significantly simplify this. Since the digital form puts filers on a track from the first question (individual or business, and then for business, business sub-type) the form the filer is filling out is tailored specifically to their filing type. This is no different for the perjury statements. In the blue box, the correct penalties of perjury statement is written for the filer to copy verbatim and enter their respective information. There is also a designated button for uploading supplemental documentation. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/0746ecba-0b8a-4d19-8b51-ee597cdbe91a/Screenshot+2025-05-30+at+8.30.20%E2%80%AFPM.png IRS - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/3ecfc2ee-5ebd-4f50-8edf-46176b25587a/8802+foreign+earned+income__12+months-1.png IRS - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/0e8e18d0-c99a-41af-8fd7-c4cf81375052/06_8802+BOLA+country+certificates.png IRS - Make it stand out There were several ways this was prototyped—a few earlier versions besides the one pictured here appear in the clickable prototype. I worked with one of our engineers to figured out what ways would not only be feasible but the fastest for filers to add multiple countries while searching through lists of countries. The U.S. Certs team mentioned that there are several countries that are very commonly occurring in filings, so we suggested placing those at the top of a dropdown menu. Due to other priorities shifting, we didn’t complete an updated prototype of these pages before our contract was terminated, but this reflects a more “final” design for this part of the form. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/26ec29c0-573d-4371-9616-3aa46e0228a6/09_8802+BOLA+review.png IRS - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/1b52bdbe-f982-4fda-a550-ea621413f463/8802+tax+information_no_S+corp.png IRS - Make it stand out See this example. The text in blue is a tooltip that alerts the filer that based on their response of “No” to the question “Was the applicant required to file a U.S. tax form for the tax period(s) on which certification will be based?“ that they are required to submit a tax form even though they have not already: “Based on your filing type (S Corporation), a tax form is required to submit Form 8802. However, you are still able to proceed with your application. Form 8802 applications submitted without a tax form can be delayed or take longer to process.” We workshopped this language carefully with the U.S. Certs team to make sure it was not prohibitive, and that it clearly stated that not having a submitted tax form did not preclude them from proceeding with their application. Preventing filers from proceeding with the digital form not only wasn’t necessary from the IRS perspective, but also would have led to a drop-off in form completion. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/24fb79e3-7964-4f04-979f-3e7369bf46cc/8802_applicant+type_corporation.png IRS - Make it stand out Depending on the organization sub-type, form fields related only to those specific sub-types are shown. This is something that can’t be done on the physical Form 8802, where all options are visible, which can be confusing to filers. By presenting only the applicable options, it simplifies what filers need to do and minimizes the possibility of errors. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/84442338-ab03-4d2b-a029-90ec1453e1b3/8802+instructions.png IRS - Make it stand out The instruction page. When users search for Form 8802 and find the PDF form on IRS.gov today, there are 2 PDFs: the instructions for the form, and the form itself. This instruction page intends to give taxpayers important information from the PDF upfront, and the digital form itself also has instructions embedded throughout. Users can also revisit these instructions while filling out the form by clicking on the side navigation and not lose their place in the form. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/f2bf52a5-a58a-42f7-a1f2-f38eee43bcc4/8802_applicant+type.png IRS - Make it stand out The first step in this flow is selecting if you are an individual or a business filer. This will change what type of form you fill out, but it is all the same entry point into the form. The business filing options are obviously more varied, and upon selecting this choice, filers are prompted to selected what type of business they are. https://images.squarespace-cdn.com/content/v1/605672a21a7825203cf6f473/34beb9ab-4b95-4f59-a256-c4dd19e9a737/8802+tax+information_parent+org_address.png IRS - Make it stand out Whatever it is, the way you tell your story online can make all the difference.